Refund Policy – Taxi in Linköping

1. General

As a general rule, completed trips that have been carried out as agreed are not refunded. However, a refund or price reduction may be considered in cases of errors, cancellations in accordance with our cancellation policy, or a clear service deficiency.

2. Refunds for cancellations

If you have paid in advance and cancel within the time limits stated in our cancellation policy, the refund is handled as follows:

• Free cancellation: the full amount is refunded.
• Partial fee: we refund the amount minus any applicable cancellation fee.
• No-show or late cancellation with full charge: refunds are normally not provided.

3. Service issues or incorrect charging

If you believe you were charged incorrectly or the trip was not carried out as agreed (for example, a clear routing error or a technical error in the fare calculation), you may request a price adjustment or refund. We make an individual assessment based on:

• booking details and system logs
• taximeter data where applicable
• the driver’s report and other documentation

In cases of obvious incorrect charging, duplicate payments, or technical errors, we normally refund the full incorrect amount.

4. How refunds are issued

• For card payments, refunds are issued to the same card used for the purchase.
• For Swish payments, refunds are normally issued to the same phone number/account.
• For invoice customers, refunds may be handled via a credit invoice or an adjustment on the next invoice.

We aim to process refunds within 5–10 banking days after the case has been investigated and a decision has been made.

5. How to request a refund

To help us handle your case as quickly as possible, please include:

• the date and approximate time of the trip
• pickup address and destination address
• booking reference or receipt number (if available)
• a brief description of what went wrong and the amount you believe should be refunded

Send your request to info@linkoping.taxi and we will get back to you as soon as possible, normally within 10 business days.

6. Limitation of liability

We are not liable for indirect costs such as missed trains or flights unless explicitly agreed in advance. Our financial liability is generally limited to refunding the taxi fare paid in full or in part for the trip in question.

7. Relationship to other terms

This refund policy should be read together with our general terms and conditions and our cancellation policy. In case of conflict, mandatory Swedish legislation and consumer protection rules apply over these terms.