Terms and Conditions – Taxi in Linköping

1. Parties and scope

The agreement is entered into between you as the customer and Linköping Punkt Taxi AB when you make a booking via the website, the app, or by phone, or when you enter one of our vehicles. These terms apply to all trips unless otherwise agreed in writing.

2. Booking a taxi

You can book via:

• our website www.linkoping.taxi
• the Taxi Point app (if available on your device)
• by phone at 013 328 95 95

You are responsible for ensuring the booking details are correct, e.g. address, time, phone number, and number of passengers. For changes or cancellations, our cancellation policy applies.

3. Prices, fixed prices, and discounts

Current pricing is shown on our pricing page taxi-linkoping-pris and on the price decals in the vehicle.

• Fixed price: when booking online or in the app, a fixed price is often offered and confirmed before you complete the booking.
• Taximeter: for phone bookings and certain trips, the taximeter price normally applies unless otherwise agreed.
• Discounts: campaigns, student discounts, senior discounts, or other offers apply according to the conditions stated at the time of booking.
• Additional charges: special charges may apply, e.g. for larger vehicles, extra waiting time, additional stops, or a cleaning fee in the case of abnormal soiling.

4. Payment

Payment can be made using the methods offered at booking or in the vehicle, e.g. card, Swish, or invoice for approved corporate customers. For corporate trips, a separate corporate agreement may apply.

In case of non-payment, the matter may be transferred to debt collection in accordance with applicable legislation.

5. Customer responsibilities

• provide correct contact information and be reachable on the stated number before pickup
• be ready at the agreed pickup location at the booked time
• use a seatbelt and follow the driver’s safety instructions
• inform us at booking if you need a child seat, extra luggage space, or a special vehicle
• not damage or soil the vehicle beyond normal use

6. Our responsibilities

We aim for punctual pickups and safe, reliable service. Delays may occur due to traffic, weather, accidents, or circumstances beyond our control. In such cases, we are not liable for indirect costs (e.g. missed trains or flights) unless explicitly agreed otherwise.

If we clearly cause an incorrect route or another service failure, a price adjustment or refund may be handled in accordance with our refund policy.

7. Cancellations and no-shows

Cancellations are regulated in detail in our cancellation policy. If the customer does not show up (“no show”), a fee may be charged according to the same policy (for example, minimum time or an estimated portion of the trip fare).

8. Children, animals, and special needs

• Children under 15 must use a seatbelt or an approved child restraint according to Swedish law.
• If you need a child seat or booster, please state it when booking.
• Transport of animals may be available in certain vehicles — please mention this when booking to consider allergies and hygiene.

9. Lost or damaged luggage

You are responsible for your luggage during the trip. If items are left in the vehicle, contact us and we will do our best to help locate them. We are not responsible for valuables left unattended or for indirect losses. Any compensation is assessed case by case.

10. Processing of personal data

When you book or travel with us, we process personal data. More information is available in our privacy policy, which forms part of these terms.

11. Disputes and applicable law

Swedish law applies to these terms. In the event of a dispute, we will first try to resolve the matter directly with you as the customer. If we cannot agree, the dispute may be settled in a Swedish court of law. As a consumer, you may also contact the Swedish National Board for Consumer Disputes (ARN).