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Privacy Policy

Effective Date: November 21, 2024

Welcome to Linköping Punkt Taxi AB! Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, https://www.linkoping.taxi/, and associated services in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information that you voluntarily provide when using our services, including but not limited to:

  • Personal Information: Name, contact number, email address.
  • Booking Details: Pickup and dropoff locations, date and time of booking, number of passengers.
  • Device Information: IP address, browser type, and device type (collected automatically for analytics and security purposes).
  • Payment Information: If applicable, payment details are processed securely via trusted third-party payment processors.

2. Legal Basis for Processing Data

Under GDPR, we process your data based on the following legal grounds:

  • Performance of a Contract: To provide taxi booking and related services.
  • Consent: For optional features like marketing emails or cookies (explicit consent will be obtained).
  • Legitimate Interests: For fraud prevention, security, and service improvement.
  • Compliance with Legal Obligations: When required by law to retain certain data.

3. How We Use Your Information

We use your personal data solely for the following purposes:

  • To Process Bookings: Ensuring accurate pickup and dropoff services.
  • To Communicate with You: Sending booking confirmations, updates, and customer support responses.
  • To Improve Our Services: Analyzing user behavior to optimize our website and app functionality.
  • For Security and Compliance: Detecting and preventing fraudulent or unauthorized activity, and complying with legal obligations.

4. Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Booking data: Retained for 12 months to address queries, disputes, or legal obligations.
  • Contact information: Retained for 12 months after your last interaction unless you request deletion.
  • Cookies: Retention duration depends on cookie type (refer to Section 7).

After the retention period, your data will be securely deleted or anonymized.

5. How We Protect Your Information

We implement robust security measures to safeguard your data, including:

  • Data Encryption: All data submitted via our website is transmitted securely using HTTPS.
  • Access Control: Restricting access to personal data to authorized personnel only.
  • Regular Security Audits: Periodic reviews to identify and address vulnerabilities.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • With Trusted Partners: For service delivery (e.g., drivers or third-party operators directly involved in fulfilling your booking).
  • Legal Compliance: If required by law or in response to valid legal requests.
  • Cross-Border Transfers: If your data is transferred outside the European Economic Area (EEA), we ensure it is protected with adequate safeguards, such as standard contractual clauses.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Understand user preferences and improve website functionality.
  • Provide personalized content and advertisements.

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

8. Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Update inaccurate or incomplete information.
  • Right to Deletion: Request the deletion of your personal data (“Right to be Forgotten”).
  • Right to Object: Object to data processing for direct marketing or other legitimate interests.
  • Right to Data Portability: Receive your data in a machine-readable format for transfer to another service.
  • Right to Withdraw Consent: Withdraw consent for optional processing activities at any time.

To exercise your rights, contact us at info@linkoping.taxi.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our services. We encourage you to review this page regularly for updates. The “Effective Date” at the top indicates the most recent revisions.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

  • Email: info@linkoping.taxi
  • Phone: 013 328 95 95
  • Mail: Linköping Punkt Taxi AB, Rydsvägen 208A, 584 32 Linköping

You also have the right to lodge a complaint with your local data protection authority.

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